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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon ix6820.

Customer Question

I have a Canon ix6820. it will not print. The error states that the paper size does not match the paper size selected. I have selected the correct size. I have checked the setting multiple times, closed the program, deleted old jobs and restarted but i still get he same erroneous error message. Can you help?
Submitted: 1 year ago.
Category: Printers
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer.
May i remotely connect with you to check the issue directly?
Thanks
Customer: replied 1 year ago.
yes
Expert:  Kamil Anwar replied 1 year ago.
Please click the link below and run the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=612987
Thanks
Customer: replied 1 year ago.
On refelction I would rather not have you remote in. Is there any other way you can help.
Expert:  Kamil Anwar replied 1 year ago.
Yes.
Send me a screen shot of printer settings from the "Devices & Printers" section by right clicking your printer and selecting "Preferences" / "Properties" i need to see the paper type.
^^
Customer: replied 1 year ago.
I am going to get some local help. Please do not charge more than the initial $5 fee for this service.
Expert:  Kamil Anwar replied 1 year ago.
I will request this full amount to be refunded since you have decided to cancel. Thanks