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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My cannon mg5150 printer prints normally from internet but

Customer Question

my cannon mg5150 printer prints normally from internet
but has problem printing from email
prints the top line OK
half the next line
only the beg of next line
and top of each letter only on the next line
please help ***@******.***
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. How about printing a (Word) document or a picture file?
And are you able to make a copy fine from the printer's glass (not print from the computer)?
Do you have windows xp, vista, or 7, or 8, or mac computer?
When you are available, please reply back at the box below to continue. Thank you,