How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4667
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Printers Question Here...
Michelle is online now
A new question is answered every 9 seconds

My printer has a message"unable to print 51." MFC440. Also

Customer Question

My printer has a message"unable to print 51." MFC440. Also the on/off button does not work.
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
My printer is a Brother MFC-440CN.
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
I am sorry to hear that you are facing problem with your Brother Printer.
The message "Unable to -" ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" ) is a general message and may appear for different reasons.
To clear the message, you need to disconnect the Brother machine from the power outlet to check the machine.
Follow the steps listed below:
Check for foreign objects, such as a paper clip or scrap of paper, inside the machine.
Disconnect the machine from the power outlet and open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
If the error continues to appear, move the print head and examine under the print head.
NOTE : The images shown below are from the representative product and may differ from your Brother machine, but their inner structures are same.
1-1 Disconnect the Brother machine from the poweroutlet.
1-2 Open the scanner cover.
1-3 Check the print head's position.
In the example photo the print head is positioned at the left hand side of the platen area.
If the print head is on the left side, go to step 1-4.
If the print head is on the right side, go to step 1-7.
If you can not find the print head, go to step 1-8.
1-4 Gently move the print head to the center.
Caution
Be careful not to force the print head to move.
1-5 Examine under the print head. If anything is found, remove it.
Hint
Use a flashlight if necessary to check thoroughly.
1-6 Close the cover and reconnect the machine to the power outlet.
If the message continues to appear on the LCD, the machine will require repair.
1-7 If the print head is on the right side.
The print head is positioned at the far right hand side, you cannot move it.
The machine has a mechanical malfunction and will require repair.
1-8 If you can not find the print head.
The machine has a mechanical malfunction and will require repair.
Customer: replied 1 year ago.
I can't get the printer to work. I am giving up. Thanks anyway.
Expert:  Michelle replied 1 year ago.
If the above steps didnt work the printer would need a service.
i hope you understand that in case of hardware faults\jams, i can suggest cleaning and reset steps but cannot fix an internal jam requiring service
let me know if you have nay questions