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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Just bought an HP Office Jet Pro 6830 and can not get it to

Customer Question

Just bought an HP Office Jet Pro 6830 and can not get it to connect to my computer. I tried troubleshooting and it can not download the drivers needed. I am operating windows 7. Please help.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hi,
I'm sorry about the issue. What's the error or message?
Please reply at the box below. Thank you.
Expert:  Viet - Printer Tech replied 1 year ago.
Hi,
The printer issue is a new issue, so please do not reply back to the previous issue (which was about the low disc message.)
When you are available, please reply at the box below on this web page to continue; we can schedule a time I can connect remotely to your computer and fix the printing issue.
Please reply at the box below. Thank you.