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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My scanner is not responding. I am trying to scan to my computer

Customer Question

My scanner is not responding.
I am trying to scan to my computer and convert to "word" in order to correct the scanned document.
I am unable to place the caps lock symbol on my computer
Could you please assist me
Thank you.
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. What model is this? Do you have OCR software? you can not edit scans in any way without OCR software which does not come with most scanners.
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Customer: replied 1 year ago.
lazer jet pro 400MFP .....HPU 400M425
Expert:  Freddy M. replied 1 year ago.
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That model does not come with OCR software, do you have OCR software? If you do not you will not be able to edit anything you scan. What happens when you try to scan right now?
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