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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We are in a new house and although our PC's are working, and

Customer Question

we are in a new house and although our PC's are working, and the printer (MX892) shows that blue tooth is on, we cannot print. Printer off line keeps popping up.
Can you help?
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.
Hi, my name is ***** ***** i will be assisting you
Please let me know the operating system installed on the computer that you are using with the printer
in case you are using printer on wifi, please let me know that does the printer show connected to the router
Customer: replied 1 year ago.
operating system? I am on a vostro laptop, I use google and I have no idea how the printer shows connectivity to the router. the router has all the lights on....The printer is ours, the router belongs to the renter...and as i said, the bluetooth light is on on the printer. FYI...the other computer and my Ipad also keep getting an error message...so I can't put in the password
Customer: replied 1 year ago.
where do I see your answers?
Expert:  Michelle replied 1 year ago.
operating system would be the version of windows you are using like xp, vista, windows 7 or 8
is your computer connected to the internet through the router
let me know and i will give you steps to setup the connection
Customer: replied 1 year ago.
I believe I am windows 7 and I believe my computer is connected via blue tooth....I have no wires to the router.
Customer: replied 1 year ago.
this is taking a long time...are you still there?
Customer: replied 1 year ago.
I am signing off and letting my credit card company know to stop payment
Expert:  Michelle replied 1 year ago.
i am sorry but since i am typing my responses, it will take me some time as i need to type all the steps
please follow the below steps on the printer
press menu button
use the arrow keys to select wireless setup
then select standard setup(do not select wps method...if standard setup does not show you should get an option that says other methods)
then enter the router name\ssid
enter the password
it should say connected to access point
the wifi blue light would come on the printer
let me know once you have done this much
Customer: replied 1 year ago.
We've done that....what is the ssid?
Customer: replied 1 year ago.
the router is arris which I imagine is the make
Customer: replied 1 year ago.
the message on the printer says," the directly entered access point was not detected"
Customer: replied 1 year ago.
we entered the internet access code name ID and password. and it didn't work
Customer: replied 1 year ago.
Usually when I have an online conversation, either i get a message that the responder is typing and it is much faster. what is the hold up?
Expert:  Michelle replied 1 year ago.
ssid is the name of the router..arris is the make of router and not the ssid
to know the name of sssid, on your computer, look at the internet connection icon at bottom right of the screen. click on it and it will show the name of the network to which you are connected
that name is ***** *****
if the printer is showing as connected to router, follow the below steps on computer
click start....devices and printers
click on add printer option on top
in type of connection select wireless\network setup
if the printer is connected to router, it will show up and you can select and add the printer
let me know the status once done
Customer: replied 1 year ago.
printer is not responding is the message we are getting
Customer: replied 1 year ago.
says
cannot connect to network,check the land connection and network setting. connection may be established afterawhile
Expert:  Michelle replied 1 year ago.
would it be fine if i remote access and check the settings myself
Customer: replied 1 year ago.
ok
Expert:  Michelle replied 1 year ago.
please open the website www.teamviewer.com
in the page that opens click on start full version
it will download a file teamviewer exe
click on the file to open\run it
once its installed, the temviewer window will open
let me know the id and password ***** on left side of the window
Customer: replied 1 year ago.
I lost u on my computer so I'm on my iPhone now.
Here are the numbers.
363 064 107
9809
Customer: replied 1 year ago.
How do I get you back on my computer screen?
Customer: replied 1 year ago.
i just got you back
Customer: replied 1 year ago.
where are you? you are not in my computer and I sent you the codes...
Expert:  Michelle replied 1 year ago.
there was aproblem on the connection
i am attempting a reconnect
Expert:  Michelle replied 1 year ago.
i am getting an invalid password *****
could you please reconfirm
Customer: replied 1 year ago.
363 064 107 id 9808
Customer: replied 1 year ago.
password ***** *****
Expert:  Michelle replied 1 year ago.
if you getting a message to allow the connection from teamviewer please say yes to it
Customer: replied 1 year ago.
i am not...i am getting a message that the program is not installed...This is ridiculous...
Expert:  Michelle replied 1 year ago.
please close teamviewer and reopen after a minute
then share the new password
your current password ***** ***** getting accepted