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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31119
Experience:  Printer and scanner problem resolver for over 15 years
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I have a Savin 917 printer connected to a network & accidentally

Customer Question

I have a Savin 917 printer connected to a network & accidentally deleted all printers from my Mac running Yosemite. I've downloaded the driver and my computer sees it and prints to it, but it's printing gibberish and then spits out endless blank pieces of paper. Help!!
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You need to ensure your installing the Yosemite Driver.
Can you remove the printer, then restart the computer, and download and install the driver from my link below
http://support.ricoh.com/bb/html/dr_ut_e/sav/model/mp171/mp171en.htm#Mac OS X 10.10 (OS X Yosemite)
Make sure to install the very top one (Yosemite) and tell me if it then prints.
Let me know the results please
Customer: replied 1 year ago.
Nope. Now it just shoots out endless blank pages. But at least it still sees it's there.
Expert:  Richard replied 1 year ago.
Thanks
Can you remove the power to your printer and power off the Mac and wait 10 minutes
Power on the printer and wait 5 minutes
Then power on the mac and tell me if it now prints
Let me know the results please
Customer: replied 1 year ago.
Still doing the same thing.
Expert:  Richard replied 1 year ago.
how did you initially uninstall the printer?
Customer: replied 1 year ago.
I actually can't find where I did it. I was in settings, printers and there was a place that said something like reset printers or something like that. I thought maybe it would just reset to default, but it made all the printers go away. When I go to reinstall, I have to go to the + in printers, IP because the computer doesn't see it in default, type in the IP address, then it looks for printer info, pulls up Savin PS.
Expert:  Richard replied 1 year ago.
Thanks
What is the make and model of the router it is connected to?
Customer: replied 1 year ago.
Cisco Linksys EA6500
Printer is 917SPF/LD117SPF/AficioMP171SPF
Expert:  Richard replied 1 year ago.
Thanks
Remove the power from it and wait 5 minutes.
Connect the power to it, then wait 5 minutes then try to print.
Let me know the results please
Customer: replied 1 year ago.
same problem
Expert:  Richard replied 1 year ago.
Do you have another computer there? Connect it to this and try printing.
Customer: replied 1 year ago.
Yes, two other computers are connected and they print fine. This one printed fine to it until I made everything go away.
Expert:  Richard replied 1 year ago.
ok, on this one do the following
Choose Apple menu > System Preferences, then click Users & Groups.
Click the lock icon to unlock it, then enter an administrator name and password.
Click Add and add a new user
Restart the computer, sign in with this new user account and try to print.
Let me know the results please
Customer: replied 1 year ago.
Nope. Didn't work
Expert:  Richard replied 1 year ago.
Thanks,
Power off the mac
Then start the Mac and hold down the Command and R keys at startup.
Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window
choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
Click the First Aid tab.
Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
Select your Startup Disk (usually named "Macintosh HD").
Click Repair. Disk Utility checks and repairs the disk.
Let this complete and when it has, tell me if you still have the problem please.