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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4879
Experience:  B.Sc. Computer Science with Honors
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There I have a Canon MX330 and it keep saying ERROR Paper

Customer Question

Hi there I have a Canon MX330 and it keep saying ERROR Paper output slot,paper jam even though none is in there and so it wont print or do anything. Help please.
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.
Hi, My name is ***** ***** i will be assisting you
please try the below
remove the ink cartridges...turn off the unit....unplug the power cable
now manually slide the carriage assembly\ printhead back and forth
also clean the rail against which the assembly slides with a tissue ensuring that there is no ink residue on it
clean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcohol
Now check the paper feed tray, roller assembly area and the area where the carriage moved for any stuck obstruction like paper, paper clips, pins etc and if found remove it.
once done turn the unit back on and check
let me know the status and i will suggest further
Customer: replied 1 year ago.

Hi Michele
Account # ***** and Order ID# *****

Please refund my $37 paid on Paypal and received by you on 1st July at 3:48pm. Your add was totally misleading. It said pay $5 deposit and then receive the answer and then pay $37 but $37 was deducted immediately and when I tried to cancel it, it wouldnt!

This was not honourable business and I require a refund please.

Thank you.

Expert:  Michelle replied 1 year ago.
you had posted a question on just answer and i have posted my reply for the same
did you try the steps i gave and if the issue persists i can suggest further steps to be taken