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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I own a Brother mfc-j475dw printer and use the lc103 cartridge.

Customer Question

I own a Brother mfc-j475dw printer and use the lc103 cartridge. I want to use an after market supplier (LD Ink Cartridge) instead of brother's and I have a "cannot not detect" message. Is there a fix?
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.
Hello and how are you? I am glad that you remember me.
Expert:  VanMagnus Systems replied 1 year ago.
How may I best assist you today??
Expert:  VanMagnus Systems replied 1 year ago.
Who makes the Cart's that you are using Sir or Madame?
Customer: replied 1 year ago.
LD Products Inc.
Customer: replied 1 year ago.
What is the status of my question - am I holding you up?
Expert:  VanMagnus Systems replied 1 year ago.
No, just doing some research Sir or Madame...
Expert:  VanMagnus Systems replied 1 year ago.
The LC-103's?
Customer: replied 1 year ago.
OK - thanks! The name is George
Expert:  VanMagnus Systems replied 1 year ago.
Ok, Sir...The Cart's have a chip on them that allows for continuous Operations and refills with out a hitch..Is this the first time that you needed to refill?
Customer: replied 1 year ago.
I am not refilling a cart. I am replacing the Brother LC101 with a LD Products LC103 (103 is has more ink) LD also sells a LC101 and yes this is the first time I am replacing the cartridge.
Expert:  VanMagnus Systems replied 1 year ago.
Ok, the ink is also from them?
Customer: replied 1 year ago.
Yes it is
Expert:  VanMagnus Systems replied 1 year ago.
Ok.Please let us try to restart the Printer Sir..
Customer: replied 1 year ago.
OK - any particular steps you want me to follow?
Expert:  VanMagnus Systems replied 1 year ago.
Oh, just restart it or power it down and then restart it..
Expert:  VanMagnus Systems replied 1 year ago.
Then try to print again...
Customer: replied 1 year ago.
Sorry, I had a sudden interruption and just got back on. I did turn the printer off and then printed one page of a document and as has been the case after printing the one page I get the message "CANNOT DETECT".
Expert:  VanMagnus Systems replied 1 year ago.
Cannot Detect the Cart's??
Customer: replied 1 year ago.
Correct - I replaced one cartridge and this is the one it is not detecting!
Expert:  VanMagnus Systems replied 1 year ago.
What color is it??
Customer: replied 1 year ago.
BLACK - IT FITS IN THE 4TH SLOT
Expert:  VanMagnus Systems replied 1 year ago.
Ok. This is the only one not working, correct?
Customer: replied 1 year ago.
Well so far, the other 3 still have ink in them and this is the first one that I have changed; however, I can change one of the other colors out and see what happens. I have magenta, blue, and yellow in the numbers 1, 2, & 3 slots. Do you have a preference as to which one you would like for me to change?
Expert:  VanMagnus Systems replied 1 year ago.
Ok. So the others are working?? If so place the old Black in please...
Customer: replied 1 year ago.
Done and now I get the message that there is not enough ink left in the cart. to read.
Expert:  VanMagnus Systems replied 1 year ago.
OK... Now place the newer Black in...
Customer: replied 1 year ago.
done
Expert:  VanMagnus Systems replied 1 year ago.
Ok... Any errors???
Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
just printed a doc and as soon as finished I got the same error "CANNOT DETECT"
Expert:  VanMagnus Systems replied 1 year ago.
OK... These are new cart's??
Customer: replied 1 year ago.
Yes, I took the OLD black cart out and put the new one back in.
Expert:  VanMagnus Systems replied 1 year ago.
If so, then you need to get the company to replace the "Black" cart..
Customer: replied 1 year ago.
Forgot to tell you that I have already gone through that step. Doubt that I would get two bad cart. The one I am using I just tot today. Looks like we are at a dead end. How do I go about cancelling my subscription?
Expert:  VanMagnus Systems replied 1 year ago.
This is only happening with the Black one correct?
Expert:  VanMagnus Systems replied 1 year ago.
Sir, not at a dead end. Since I know that the company will send you replacements free of charge...
Customer: replied 1 year ago.
As I said earlier I have not replaced any of the other colors and I offered to change one of them out - look back 4 or 5 messages. I can still do that if you think we can learn anything. I asked you if you had a preference as to which color to change or I can just select one. Maybe the one next to the black (Yellow).
Expert:  VanMagnus Systems replied 1 year ago.
Yes since this is happening with the Black cart..
Customer: replied 1 year ago.
OK will change out the yellow one and get back to you
Expert:  VanMagnus Systems replied 1 year ago.
Also, they will offer you a RMA number to return the cart or cart's...
Customer: replied 1 year ago.
OK changed the yellow cart and printed a doc - after printing got the error message "CANNOT DETECT" and the indicator that both the yellow and black carts are not detected. It looks like there is no work around or fix I will probably go ahead and return everything to LD Products. Brother has somehow put something in their products that prevent an after market cart to be used.Returning the carts really doesn't solve my issue.
Expert:  VanMagnus Systems replied 1 year ago.
Sir, my comments were for you to get replacement car's. That means that the chips in those cart's are defective.
Expert:  VanMagnus Systems replied 1 year ago.
Also, you can insist that they replace all cart's and make sure that the replacements work...
Expert:  VanMagnus Systems replied 1 year ago.
Please note: At times since a product you purchased is new. Some times it just needs to be replaced. Like some users buy a Printer from Best Buy that was defective as soon as the brought it home...