How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 9547
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have a printer HL-2040. Paper jammed in the rear of the

Customer Question

I have a printer HL-2040. Paper jammed in the rear of the machine. I removed the paper from the back of the machine. Now the red light stays on when I turn the machine on. How do I correct this and get the green light back on. ***********
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Try a hard reset:
- while it is On, unplug the printer from the power, by pulling the power cord, sharply and suddenly.
- leave it that way for 1 hour or more.
- plug it in again to the power after that interval.
- turn it On if needed, and see if that clears the error.
If that does not get it working, open the printer again, and make sure there are no other paper scraps in the workings or the paper path.
Which red light is On? or is it flashing ?
How old is the printer? measured from date of purchase.