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Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 12693
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Canon i560 says operator error: Tried this -- now my printer

Customer Question

canon i560 says operator error: Tried this -- now my printer stays "off Line"
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.
Welcome, my name is ***** ***** I will assist you today!
When you turn your printer on, how many times exactly does the orange light blink? 4,5,8,9 ?
Customer: replied 1 year ago.
It blinks 6 times.
pauses then blinks 6 more times.
pauses then 6 times ...
Expert:  Dustin replied 1 year ago.
One more question, are only five of the blinks orange?
Customer: replied 1 year ago.
Yes - 5 orange flashes then green. 5 Orange & 1 Green ....
Expert:  Dustin replied 1 year ago.
Understood. When you removed the printhead.. Did you remove the ink tanks as well? If so, did you clean all electrical contacts on both the ink tank, and for each ink cartridge?
Customer: replied 1 year ago.
I removed the ink tanks, but did not clean the contacts.
What would you suggest I clean the contacts with?
Expert:  Dustin replied 1 year ago.
The page below is an in depth discussion on cleaning the contacts on ink cartridges. http://www.cartridgeworldpasadena.com/tips-tricks-1/ink-cartridge-cleaning-and-maintenance If you take windex, or standard blue glass cleaner non ammonia based, and dilute 1 part of windex in 4 parts of warm water. That will make a home cleaning solution. also, after you clean the print cartridge contacts as show on the page above, make sure to clean the matching contacts inside the printhead that read the contacts on the cartridges themselves. Let me know if you run into any issues, or have any questions. And if a thorough manual cleaning doesnt fix the issue we can discuss this further. I strive to provide great service, and greatly appreciate a rating of excellent submitted below this answer when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Customer: replied 1 year ago.
Thank you -- I am at work now and will not have a chance to try this out until evening. However I do have a question about cleaning the contacts on the ink tanks... I do not recall seeing contacts on the Canon i560 tanks. This printer has 4 tanks. A larger tank for black ink an 3 smaller tanks for Cyan, Magenta & Yellow
Expert:  Dustin replied 1 year ago.
The contacts are on the ink carts, or else the machine wouldnt be able to read them. Rear / back / bottom of the ink tanks. Dustin S.
Customer: replied 1 year ago.
Cleaned both set of contacts. -- Note because this is the Canon i560, the ink tanks have no contacts -- however that did not work. Still flashes 5 times orange the one Green. 5 Orange 1 Green .... Printer is still off line.
Expert:  Dustin replied 1 year ago.
Sounds like the printhead needs to be replaced. You can get a used one here for 80$ http://amzn.to/1GVfQOt Or preferably a new one for 130$ http://amzn.to/1HCFVbw Honestly thats a steep investment ( even the used printhead ) to put into a machine where the pump motor or logic board or any other part could fail and will definitely fail given X amount of time. Not to mention, it may not be the printhead.. It could be the logic board. So to replace the logic board we could order a 80$ used printer ( without a printhead ) from this page http://amzn.to/1HBCRKW And then insert your current printhead into the used, working printer. And hoping for the best. The problem is, without having a model to try it in, theres no way to tell if the problem is logic board, or printhead.. Till you replace the printhead or try your printhead in a similar model. Granted the printer was several hundred dollars new. Worst case scenario if you order a used printer and used printhead ( to cover both logic board and printhead ) your out of 160$.. For 160$ cloud and mobile compatible wireless business printer http://amzn.to/1GUDXOh Or for 200$ you could get this high end 6 color fully wireless cloud capable printer http://amzn.to/1R9Sbon Both of those will have 1 year warranties ( at a minimum ) Whether you choose to repair what you have ( ive outlined the parts you will need ) or instead invest into a new printer, that choice is up to you. If you have any questions or concerns youre welcome to respond. I strive to provide great service, and greatly appreciate a rating of excellent submitted below this answer when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.