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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Epson WF 7520 recently stopped printing from my computer

Customer Question

Hello, My Epson WF 7520 recently stopped printing from my computer in another room. Help!
Submitted: 1 year ago.
Category: Printers
Expert:  Md. Sadique replied 1 year ago.
Hello and thanks for your question. I look forward to assisting you today with the best answer possible.
What is the operating system of your computer ?
for eg: windows 7, windows 8 etc.
Regards,
Customer: replied 1 year ago.
Mac OS X, Version 10.9.5
Expert:  Md. Sadique replied 1 year ago.
Would you like me to remote in your computer and work on the issue directly ?
With remote support, you can see everything I do on the screen, and you can stop any time using your mouse. And we have an A+ rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403"
Regards
Customer: replied 1 year ago.
Does that make it easier for you to find the problem?
Customer: replied 1 year ago.
Hello?
Expert:  Md. Sadique replied 1 year ago.
Yes, it makes thing convenient.
Customer: replied 1 year ago.
okay, please go ahead.
Expert:  Md. Sadique replied 1 year ago.
Please click this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=c9e78e9c-f34c-46bb-b1b5-8b2a1833e704&Type=Java
Then you will be directed to a page. There you've to click on the green " I Agree" button then you will get a prompt to download Elsinore Screen connect.
Once you download the Elsinore Screen connect don't forget to run it because only downloading won't help me connect to your computer.
Customer: replied 1 year ago.
I have to change my security settings before my computer will run it. Just a moment.
Expert:  Md. Sadique replied 1 year ago.
No problem, take all the time you need.
I'm here only.
Customer: replied 1 year ago.
Okay, now I have to download "Java something-or-other," which won't work with Chrome the browser I'm using, so I need to change browsers too.
Customer: replied 1 year ago.
How do I reconnect with you, Md. Sadique, after I switch browsers?
Expert:  Md. Sadique replied 1 year ago.
You just need to go www.justanswer.com > then log in > if you don't have the login password ***** click on forgot password ***** enter your email address > a new password ***** be sent to your email > after logging in click My questions at the top > then click on this question to get back to this page.
Customer: replied 1 year ago.
Sorry, this is getting frustrating. I will have to try again another time. Thank you.
Expert:  Md. Sadique replied 1 year ago.
No problem just let me know when your convenient time. I'll come at that time and fix your issue.
Regards

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