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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I HAVE A DELL COMPUTER AND AN LEXMARK PROSPECT PRO 205 PRINTER.

Customer Question

I HAVE A DELL COMPUTER AND AN LEXMARK PROSPECT PRO 205 PRINTER. I WAS WORKING WITH YOUR LEXMARK TECH ABOUT THE PRINTER NOT PRINTING FROM THE COMPUTER. WE HAVE BEEN WORKING ON IT FOR TWO WEEKS AND NOTHING IS FIXED. THE WI FI HAS BEEN SHUT OFF AND I CAN'T GET IT BACK. I'M THROUGHLY UPSET. NO COMPUTER OR PRINTER. DO YOU HAVE SOME WHO KNOWS ENGLISH AND CAN MIX THIS MIX.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Is there any error message?
Are you still able to make a copy from the printer's glass (not print from the computer)?
Did the Lexmark tech tell you what the issue is?
Do you have windows xp, vista, or 7, or 8?
When you are available, please reply back at the box below to continue. Thank you,

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