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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have installed a driver HP Officejet 8610, and am

Customer Question

I have installed a driver for my HP Officejet 8610, and am NOT able to connect my PC to the printer after multiple tries. My OS is Windows 8.1. I have tried using both a USB and Ethernet cable with no luck. Dave
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.
Welcome, my name is ***** ***** I will assist you today!
The easiest way and most effective way for me to assist you is via a screen sharing session. Where I can connect to your computer from here, make sure the printer is installed and working in person.
Would you like to try that additional service, or would you prefer that we continue via written communication only?
Thank you for your response,
Dustin S.