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Ask Freddy M. Your Own Question

Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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Cannon printer MG6620 Working fine. His morning, turned

Customer Question

Cannon printer MG6620
Working fine. His morning, turned on and got this message PRINTER ERROR HAS OCCURED. TURN OFF POWER THEN BACK ON AGAIN. if PROBLEM PERSISTS, SEE THE MANUAL.
Turned power off and on a few times. Got the same message.
Never did get a manual at purchase, just installation instructions.
John K.
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. There should be an error code on that error, what is the code?
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Customer: replied 1 year ago.
Cooo
Expert:  Freddy M. replied 1 year ago.
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Thank you try this and see if it helps, if you find anything jammed while doing this remove the jam please.
Turn the machine off and unplug it.
Then by hand move the print head (cradle) by hand.
It should move freely, if it does not it is damaged.
Move it back and forth across the bar 3 or 4 times.
Then leave it in the middle of the bar.
Plug the machine back in and turn it on.
Give it a minute or two to detect the print head in the middle and recalibrate it.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
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Customer: replied 1 year ago.
Hello.. Are you there??
Expert:  Freddy M. replied 1 year ago.
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Yes I was typing the reply, please give me time to type. If that does not work let me know what happened when you tried it.
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Customer: replied 1 year ago.
Sorry, did not work. Getting the same reply..
Expert:  Freddy M. replied 1 year ago.
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Is it the same number C000 as well or did it change to something like 6A00?
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Customer: replied 1 year ago.
still C000
Expert:  Freddy M. replied 1 year ago.
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Let's try doing a manual cleaning of the machine and see if that helps at all.
If you have any trouble or get stuck at any point please let me know so I can help you.
Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.
Now once you have done all of that turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.
If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
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