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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I send a document from my laptop to my printer, the printer

Customer Question

when I send a document from my laptop to my printer, the printer dialogue box pops up and says "printer is not ready to print"
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.
Welcome, my name is ***** ***** I will assist you today!
So I can assist you with specific information, I need to ask a few questions.
Whats the full name brand and model of your printer?
Is it wirelessly connected, or connected via USB?
Also, are you printing from a windows xp, Vista, Windows 7, Windows 8, a mac, or an android phone, ipad or iphone?
Thank you,
Dustin S.
Customer: replied 1 year ago.
not sure which version of windows, printer is wireless, Epson artisan 810
Expert:  Dustin replied 1 year ago.
Thank you. Was this printer working on this same computer recently, and wirelessly? If so.. Have you changed wireless routers, changed internet providers, or changed any other equipment recently?
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
are you there?
Expert:  Dustin replied 1 year ago.
I am here.. I seen your request for a phone call. Ive sent the offer to you. Once the offer has been accepted, send your phone number here and I can call you. If youd rather work on this issue via written communication, please try to answer the questions I asked you in my last message. ( posted below ) Was this printer working on this same computer recently, and wirelessly? If so.. Have you changed wireless routers, changed internet providers, or changed any other equipment recently?