Hello Gerard! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?So you can scan from the computer, but cannot scan from the printer right?
When did it first stop working?
Is the printer / scanner connected to the computer with a cable? Or is it wireless?
Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,