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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Use mf8080cw. Scan daily using Scan.PC1 button. Now it

Customer Question

Hi! Use mf8080cw. Scan daily using Scan.PC1 button. Now it is not working. Get error 255,0,0 on printer and in the toolbox.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hello Gerard! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?

So you can scan from the computer, but cannot scan from the printer right?

When did it first stop working?

Is the printer / scanner connected to the computer with a cable? Or is it wireless?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,