How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 16890
Experience:  HNC Computing; Large format and multifunction printer expert
30970729
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

Is there any way to make my MX922 printer work with a broken

Customer Question

Is there any way to make my MX922 printer work with a broken paper tray?
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.
Hi there,
If the printer does not detect that the paper output tray is open, then it will cause this error message to appear.
You will need to try and find the sensor that detects when the paper tray is open, and fool it into thinking that the paper tray is open.
Customer: replied 1 year ago.
Is there a way to trick the sensor into thinking the tray is open. Sounds like I have to buy a new printer
Expert:  Electronics Pete replied 1 year ago.
If you can locate the sensor, then you could stick it down so that it 'thinks' the tray is in contact with it.
Customer: replied 1 year ago.
Can you tell me what it looks like and where to find it?
Expert:  Electronics Pete replied 1 year ago.
I'm not sure on this exact printer model, but if you look for a little notch on the paper tray that pushes into an opening on the body of the printer, you will locate it. If you aren't sure, attach some photos and I can confirm for you.
Customer: replied 1 year ago.
There's a little white button to the right of the thing that sticks out that holds the paper but it doesn't seem to go in or out I hope the pictures attached
Expert:  Electronics Pete replied 1 year ago.
Try attaching some sticky tape to it and let me know if that works...
Customer: replied 1 year ago.
I can't get to the button to put sticky tape on it and it is on the tray door not the printer. I found another thing on the printer that might be it - sent a picture in a text
Customer: replied 1 year ago.
I am not finding the sensor
Customer: replied 1 year ago.
I give up
Expert:  Electronics Pete replied 1 year ago.
I have not received the second picture from you.Let me know if you need anything else.Pete.

Related Printers Questions