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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 20426
Experience:  Computer networking/repair. 12+ years experience.
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Lexmark 5600-6600displays message "cartridge error" have

Customer Question

Lexmark 5600-6600
displays message "cartridge error"
have installed new ink cartridges and have cleaned the carriers, have unplugged the unit and replugged it.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Are you using genuine lexmark cartridges, or generic/refilled ones?What cleaning method was used?
Customer: replied 1 year ago.
yes I am, I used cotton swab to clean carrier
Expert:  Nathan replied 1 year ago.
There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc). This is a very common problem with this model and is almost always the result of a bad head. Dry cleaning won't help though.
What we can try are some cleaning and reset steps.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.
Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release
Let me know the results and I'll advise further if needed.
Nathan
Expert:  Nathan replied 1 year ago.
Hi there, just checking in to see if you need any further help with this. If I’ve answered your question, please take a moment to rate my service, hopefully I have earned an “excellent”. You are also welcome to reply back to me at no extra cost if I can be of any further assistance.
Thank you,
Nathan