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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon MX885 when I scan to my Mac

Customer Question

I have a Canon MX885 when I scan to my Mac it seems to make the file to big to be able to send in email how do I make my printer scan into the computer with less Megabites. If I scan an A4 the MB is 3.4 when my email server can't carry that amount of MB. Is there a way I can make the document smaller?
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.
How do we do a remote support session?
Expert:  Viet - Printer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
https://secure.join.me/Download.aspx?webDownload=true
Then download / run the file join.me when it prompts or shows
Then tell me the 9 digit numbers that it will show in the join.me program.
Do not close the join.me program.
Please reply at the box below. Thank you
Customer: replied 2 years ago.
I have already paid $37 with no outcome.
Expert:  Viet - Printer Tech replied 2 years ago.
We guarantee our service, so don't worry. Did follow my previous instructions in order to connect remotely with me, so I can fix the issue directly on your computer together with you?
1. Please click on the website below:
https://secure.join.me/Download.aspx?webDownload=true
2. Then download / run the file join.me when it prompts or shows
3. Then tell me the 9 digit numbers that it will show in the join.me application.
4. Do not close the join.me application.
When you are available, please reply back at the box below on this web page only. Thank you,

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