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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Why my printer power is not turning on?

Customer Question

why my printer power is not turning on?
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.
Hello and thank you for choosing JA for your support needs. Sorry for the issue. I need to ask a few questions of you.
How old is the printer?
Has there been any Thunderstorms near you as of late?
Lastly, have you moved it to another room in your house or office to see if it works there?
Customer: replied 1 year ago.
3 years no
Customer: replied 1 year ago.
hello r u answering the question
Expert:  VanMagnus Systems replied 1 year ago.
Ok. Is your printer plugged into the wall socket or a surge protector?
Customer: replied 1 year ago.
yes
Expert:  VanMagnus Systems replied 1 year ago.
Which one is it?
Customer: replied 1 year ago.
cannon
Customer: replied 1 year ago.
surge protector
Expert:  VanMagnus Systems replied 1 year ago.
Ok. Please check your Surge protector to make sure that it is not in a Tripped state and must be reset. Meaning Surges have a fuse in them. Plug it directly into the wall socket also and let me know of the results....