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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer sounds like its printing, but pages remain bare

Customer Question

my printer sounds like its printing, but pages remain bare
Submitted: 2 years ago.
Category: Printers
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question. I am aware that your problem is probably frustrating, but it can be corrected with some directed effort, I feel fairly sure.
Try a hard reset:
- unplug the printer from the power. Leave it that way for about 1 hour.
- while you are waiting, restart the computer, and then check whether the printer's print queue has any print jobs stopped in it. If it does, clear the print jobs out of the queue.
- plug the printer back in to the power. Try a test print.
- also try a test print generated from the printer itself... e.g. a Network Configuration Page. Does that have ink on the page?
If that does not restore printing, then let me know:
What is your computer, a Windows PC or an Apple computer?
Which version of Windows (or MAC OS X ) is on it?
(If a Windows PC, what is its System Type? either 32-bit or 64-bit, and found in
Start - Control Panel - System and Security - System .)
Customer: replied 2 years ago.
printer did notwork, was discionnected more tan one hour
Customer: replied 2 years ago.
computeris an acer, printer is hp
Expert:  Russell H. replied 2 years ago.
OK, on your computer, click on
Start
then click on
Control Panel
in the menu that will appear when you click on the Start button.
Then click on
System and Security
then click on
System
and see from that, what Windows you have, and what
System Type (32-bit or 64-bit)
and let me know. Thanks.