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Ask Kamil Anwar Your Own Question

Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 4544
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Having trouble connecting my pixma mx2965 to my network Read more: ht

Customer Question

having trouble connecting my pixma mx2965 to my network
Submitted: 1 year ago.
Category: Printers
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
You mean connecting it to your wireless router?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $39 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kamil Anwar replied 1 year ago.
I sent request for remote service. Please accept it then follow steps here to connect with me. Thanks
Customer: replied 1 year ago.
Yes, the wireless router. The instruction tells me to hold down the wireless button on the printer until the light flashes twice but the light doesn't flash at all.
Expert:  Kamil Anwar replied 1 year ago.
I have tried looking up the model 2965 but it doesn't come up, can you re-confirm the model #?
Customer: replied 1 year ago.
Definitely mx2965.
Expert:  Kamil Anwar replied 1 year ago.
I see MG2965 not MX2965
Customer: replied 1 year ago.
Sorry - my mistake. Eyesight problems.
Customer: replied 1 year ago.
Are you still looking?
Customer: replied 1 year ago.
I'm out of time - can you please refund my money and I'll find another solution. Thank you for your time.
Expert:  Kamil Anwar replied 1 year ago.
I apologize but for some reason, my response was not going through to you.
Can you please try the following:
Press and hold the Stop button until the Alarm lamp flashes 17 times.
Release the Stop button.
Then try to connect it back to the network.
If you still need refund, i will request that for you. Thanks
Customer: replied 1 year ago.
Thank you - I would prefer a refund.
Expert:  Kamil Anwar replied 1 year ago.
No problem. Thank you