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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My wireless printer cannon mg5420 will not print.

Customer Question

my wireless printer cannon mg5420 will not print.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Is there any error or message?
Was it working previously?
Was there any change recently that may have caused the issue?
Are you still able to make a copy from the printer's glass (not print from the computer)?
What's the status of the Wi-Fi/wireless light / icon on the printer?
Do you have windows xp, vista, or 7, or 8, or mac computer?
When you are available, please reply back at the box below to continue. Thank you,