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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4667
Experience:  B.Sc. Computer Science with Honors
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My Canon MX330 printer prints copies but does not print online

Customer Question

My Canon MX330 printer prints copies but does not print online text. What may be the problem & what is the fix?
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
The problem is that you do not have all the pluigins installed on your browser or it may have been corrupted however to make sure you can download and install the free plugins like Adobe and java.
https://get.adobe.com/reader/
https://get.adobe.com/flashplayer/
silverlight must be installed.
windows updates should be enabled.
java applet.
There is an optional Remote Connect Service - Quick Resolution
If you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
This will include checking of hardware and software failure identifying the root cause and eliminating the problem.