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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5167
Experience:  B.Sc. Computer Science with Honors
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I have a lc61 printer and now won't print black. I just put

Customer Question

I have a lc61 printer and now won't print black. I just put in a new cartridge
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
Print a Print Quality Check Sheet.
Press Menu.
Press the UP OR DOWN ARROW key or the dial pad to choose Ink or Ink Management and press OK.
Press the UP OR DOWN ARROW key or the dial pad to choose Test Print and press OK.
Press the UP OR DOWN ARROW key or the dial pad to choose Print Quality and press OK.
Press Color (Colour) Start. The machine begins printing the Print Quality Check Sheet.
let me know if black is missing from the pattern printed.
Expert:  Michelle replied 1 year ago.
The display will then ask you if the print quality is OK for black.
Press the DOWN ARROW key or 2 to choose No for black with the problem.
The display will then ask you if the print quality is OK for Color. Press down the arrow key or 2 to choose No for color with the problem.
The display will then show Start Cleaning? Yes No.
Press the UP ARROW key or 1 to choose Yes and the machine will start cleaning the color ink cartridges.
When the machine completes cleaning the print head, press Color (Colour) Start. Another Print Quality Check Sheet will print.
Repeat the cleaning and the quality check process for 2 to 3 times.

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