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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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The print carriage is stuck all the way to the left in my hero

Customer Question

The print carriage is stuck all the way to the left in my hero 7.1. I have removed a bit of paper,but it is still stuck.
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.
Hello and thank you for choosing JA for your support needs. Please follow the steps below:
Open the access door and clear any obstructions.
Check for paper behind the duplexer in the cleanout area.
Make sure the paper in the tray is free of tears or creases.
Make sure you do not overload the paper tray.
Make sure the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.)
Customer: replied 1 year ago.
I tried all that and it is still stuck. I guess I'll just take out my trusty scredriver and take it apart. At this point there is nothing to lose.
Expert:  VanMagnus Systems replied 1 year ago.
OK, please try this video as this gent had the same error and fixed it:
https://www.youtube.com/watch?v=0fPTUcJq0pM