How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Electronics Pete Your Own Question

Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 15758
Experience:  HNC Computing; Large format and multifunction printer expert
30970729
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

Can't reinstall MFC-j6710DW printer because of error 1006

Customer Question

can't reinstall MFC-j6710DW printer because of error 1006
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.
Hi there,
This is caused by a problem with the print spooler.
You will need to rename the spool printer and driver files:
a. Click Start type cmd and right-click cmd.exe, select Run as administrator.
b. At the command prompt, type the following commands (press ENTER after each)
c. Rename %systemroot%\System32\Spool\Printers to Printers.old
d. Rename %systemroot%\System32\Spool\Drivers to Drivers.old
e. Exit
let me know if you would like remote assistance with this.