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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Pixmar printer. Page stuck at the back and impossible to get

Customer Question

Pixmar printer. Page stuck at the back and impossible to get out.
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.
Hi, My name is ***** ***** i will be assisting you
please let me know that is the paper stuck from feed tray or near the output tray
Customer: replied 1 year ago.
At the back. Near the back where there are two bars with two roller type trays one of which comes out
Customer: replied 1 year ago.
The input tray is at the bottom and the output tray above that
Customer: replied 1 year ago.
Hello?
Customer: replied 1 year ago.
Please can I have my money back this was absolutely a waste of time since you have not answered at all
Expert:  Michelle replied 1 year ago.
remove the cartridge..turn off unit and unplug power cord...manually slide the carriage assembly\ printhead back and forth
blow air near the paper feed tray, roller assembly area and the area where the carriage moves and try to remove the stuck paper
try to gently slide it out from the output tray
let me know if you are able to plull it out
Customer: replied 1 year ago.
Nope
Expert:  Michelle replied 1 year ago.
let me know the model# ***** the pixma printer and how old it is
Customer: replied 1 year ago.
brand new
Expert:  Michelle replied 1 year ago.
may i know the model# ***** the printer
Customer: replied 1 year ago.
Canon Pixma mx922 color photo printer with scanner, copier and fax
Customer: replied 1 year ago.
Canon pixma mx922
Expert:  Michelle replied 1 year ago.
so is the rest of paper visible from the feed tray or from output tray
Customer: replied 1 year ago.
only from the back and impossible to remove
Customer: replied 1 year ago.
My hands are raw from trying!
Expert:  Michelle replied 1 year ago.
open the below link by typing it in the address bar
http://tinyurl.com/kx7ebpy
watch the video and try to remove the paper