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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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I am trying to scan documents to an email address on canon

Customer Question

I am trying to scan documents to an email address on canon mx410 printer can you help?
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
What version of windows or mac is on the computer?
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Customer: replied 1 year ago.
windows 8
Expert:  Freddy M. replied 1 year ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. Please follow the steps in this video. Ignore it saying HP the steps are the same for all brands:
https://www.youtube.com/watch?v=NwxIP35VO9k
At the end click on file at the top and then save as.
Save it wherever you like and open your email.
Now attach the scan by opening/replying to an email and clicking the attach or paper clip icon.
Point it to the file you just saved.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.
Customer: replied 1 year ago.
are you there?
Expert:  Freddy M. replied 1 year ago.
.
Please follow the steps in this video. Ignore it saying HP the steps are the same for all brands:
https://www.youtube.com/watch?v=NwxIP35VO9k
At the end click on file at the top and then save as.
Save it wherever you like and open your email.
Now attach the scan by opening/replying to an email and clicking the attach or paper clip icon.
Point it to the file you just saved.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from yo. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Freddy M. replied 1 year ago.
..
Please follow the steps in this video. Ignore it saying HP the steps are the same for all brands:
https://www.youtube.com/watch?v=NwxIP35VO9k
At the end click on file at the top and then save as.
Save it wherever you like and open your email.
Now attach the scan by opening/replying to an email and clicking the attach or paper clip icon.
Point it to the file you just saved.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
..
Customer: replied 1 year ago.
I still need to know how to save documents and send to email address. I cant find where the scanned documents are stored.
Expert:  Freddy M. replied 1 year ago.
.
Both of those are in my answer:
At the end click on file at the top and then save as.
Save it wherever you like and open your email.
Now attach the scan by opening/replying to an email and clicking the attach or paper clip icon.
Point it to the file you just saved.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
..