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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Office jetpro 8000 will not print in color using 940xl cartridges

Customer Question

office jetpro 8000 will not print in color using 940xl cartridges dated 2017/2/16. Prints black just fine
Submitted: 2 years ago.
Category: Printers
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Has the printer been disused for a considerable period of time, or alternatively, had its black ink only been used for a considerable period and the color ink never used ?
That would explain the color not showing up.
When you do a test print, e.g. a Nozzle Check, etc., does any color show up at all ?
Customer: replied 2 years ago.
no color shows up on a test print. what is a nozzle check. There are new HP cartridges. They replaced old ones when message said low on ink , The printer worked fime before I changed ink cartridges
Customer: replied 2 years ago.
Are you still there
Customer: replied 2 years ago.
I guess I wasted my $26.
Expert:  Russell H. replied 2 years ago.
I'm sorry, I was attending to another case.
Did you remove the orange protective tape on those new cartridges?
Are they properly locked into place?
Are they genuine HP-OEM-original cartridges, or are they refilled, or 'compatible' ?