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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a HP C4480. I started get an "Out of Paper" noti

Customer Question

Hi. I have a HP C4480. I started get an "Out of Paper" notification. Shortly after I did the troubleshooting tips that I found online, I got a Carriage Jam error message. Right now my printer is off but plugged in. Please help.
Submitted: 1 year ago.
Category: Printers
Expert:  Sowrav D. replied 1 year ago.
Hello. My name is ***** ***** I will be assisting you today.
Did you check and see, if the carriage is really jammed or not ?
Customer: replied 1 year ago.
No, I don't believe it is. It is moving freely from left to right.
Expert:  Sowrav D. replied 1 year ago.
Please turn off the printer then, open the printer cover and try to slide the cartridges with your hand and let me know, if you are able to do so or not ?

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