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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5074
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I bought a new computer with OX Yosemite, I can't load software

Customer Question

I bought a new computer with OX Yosemite, I can't load software for my Image garden from snow leopard so I inserted Cannon software CD for Pixma MG 7120,won't work.
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.
Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
Please go to the link given below, download and install the update. Restart the computer after installing the update. https://support.apple.com/kb/DL1742?viewlocale=en_US&locale=en_US

Note : Please make sure that you are installing the update after downloading it. It is a big file, so it may take some time to get it downloaded.

Then, follow the instructions given below.

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax (or Print & Scan) or Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note : Make sure that you are resetting the printing system before adding the printer.

If the issue persists, or you have any questions, please be back and let me know.

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Thank you!
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