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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 8751
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I just bought a Canon MF 5980dw printer scanner. It is all

Customer Question

I just bought a Canon MF 5980dw printer scanner.
It is all set up wirelessly, and the drivers for the printer and scanner installed, but the scanner is not working. When I try to scan directly on the printer, it does not scan either.
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. What version of windows or mac is on the computer? What happens when you try to start the scan from the computer?
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Customer: replied 1 year ago.
OX 10.10.3
Expert:  Freddy M. replied 1 year ago.
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What happens when you try to start the scan from the computer?
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Customer: replied 1 year ago.
The scan window opens, but nothing shows
Expert:  Freddy M. replied 1 year ago.
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How are you scanning from the Mac?
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Customer: replied 1 year ago.
Wirelessly
Customer: replied 1 year ago.
Cannot scan because of the following:- Scan type set on the scanner is incorrect
- Scanner is busy
- Error occurred in the scanner
- Scanner is in Sleep modeCheck the scanner status and try again.
Scanner driver will be terminated.
Customer: replied 1 year ago.
I can print wirelessly, but not scan
Customer: replied 1 year ago.
The Canon manual is mute on "Check the scanner status"
Expert:  Freddy M. replied 1 year ago.
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That does not answer my question, how are you scanning on your Mac? What program are you using?
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Customer: replied 1 year ago.
Mac's "printers and scanners"
Expert:  Freddy M. replied 1 year ago.
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Let's try preview instead:
In the Applications folder or from the Dock, click Preview.
From the Preview File menu, select Import from Scanner.
Select your printer from the list. The details of the scan display.
If a 'Software for this device is not installed' message displays after you select your printer, click Install, and then follow the instructions to complete the installation.
Click Show Details to view scan settings and options.
Make sure that you select either the Flatbed mode or the Document Feeder mode, depending on your printer and how you plan to scan.
Change any settings as necessary, and then click Scan.
If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
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Customer: replied 1 year ago.
OK, give me a moment
Expert:  Freddy M. replied 1 year ago.
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Take your time.
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Customer: replied 1 year ago.
I open preview, and only have a list of files and folders.
Where is "Import from Scanner?"
Expert:  Freddy M. replied 1 year ago.
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As I mentioned you need to click file first to see it.
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Customer: replied 1 year ago.
From the Preview File menu, select Import from Scanner.Where is the Preview File menu?
Customer: replied 1 year ago.
Can you send me a screenshot?
I can't send one to you
Expert:  Freddy M. replied 1 year ago.
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The top left, take a look at this image:
http://www.tech-recipes.com/wp-content/uploads/print-grayscale-step2.png
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Customer: replied 1 year ago.
Got it. Just get a blank scan page.
Customer: replied 1 year ago.
Cannot scan because of the following:- Scan type set on the scanner is incorrect
- Scanner is busy
- Error occurred in the scanner
- Scanner is in Sleep modeCheck the scanner status and try again.
Scanner driver will be terminated.Error code:(###) ###-####
Expert:  Freddy M. replied 1 year ago.
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I am going to need to opt out and open this to all experts.
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Customer: replied 1 year ago.
OK
Customer: replied 1 year ago.
So, now what?
Expert:  Robert M. replied 1 year ago.
Hi, I'm Robert and I'll be helping you with your printer question.
will the printer make a copy directly from the printer ?
If it wont do that than there is a problem with the scanning period and you need to return the printer as defective
If it will make a copy than you need to re install it
the computer really sees the scanner and the printer as two separate devices that happen to be in the same place. you can have one installed correctly and the other not
delete the scanner from the scanner section
then install it again using the canon drivers
after those are installed you may still need to add it again in the scanner section there is a little plus sign on the bottom of the window that will let you add it and it should show up immediately as a possible scanner to install