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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an Oki C5650 printer which is 3 years old. I cannot

Customer Question

I have an Oki C5650 printer which is 3 years old. I cannot get it to print from my HP pavilion with Windows 8.1 which is 6 months old.
Please can you help.
Submitted: 1 year ago.
Category: Printers
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
Does the printer supports wifi and how is it currently connected?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $34 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".
Thanks
Customer: replied 1 year ago.
Hi Kamil
My printer says it is on line and is connected to my computer by USB cable but will not print
Mal
Expert:  Kamil Anwar replied 1 year ago.
Does it shows anything in the printer que?
Customer: replied 1 year ago.
The printer is not recognised by the computer so I cannot get a file into the queue.
I have an old HP deskjet printer which works very well, but the Oki will not connect and I cannot find a driver
Mal
Customer: replied 1 year ago.
I have checked the link and there is no driver listed for the model.
Is it possible to print wirelessly or is a driver necessary
Mal
Expert:  Kamil Anwar replied 1 year ago.
This is the universal driver for Windows 8:
http://www.oki.co.uk/support/printer/printer-drivers/results.aspx?prodid=tcm(###) ###-####search=1&OSId=Windows%208&languageId=ENGLISH&type=%7cDrivers
driver is needed, wireless/usb is just the type of connection.
Customer: replied 1 year ago.
I downloaded driver and attempted to install.
message came back cannot install this driver. suggested close all programmes and restart.
I will then lose the link to you.
What should I do.
Mal
Expert:  Kamil Anwar replied 1 year ago.
You can get back to this page from your email by clicking "view response" or i can connect remotely and do this for you.
Customer: replied 1 year ago.
Hi Kamil
When I restarted my computer it had 39 updates to install so I could not get back to you.
I have checked the connections and tried the universal driver but none of this has worked. Is there anything else I can do
Mal
Expert:  Kamil Anwar replied 1 year ago.
If printer is online and added, then it should send prints. I can take a look at this remotely to check the issue directly?
Customer: replied 1 year ago.
I have tried to get the printer on line but with no luck. I cannot add it to the computer.
Thank you for trying. But I cannot afford any more money.
Mal
Expert:  Kamil Anwar replied 1 year ago.
NO problem. I can take a look at this without charging extra.
Customer: replied 1 year ago.
That would be great, what info do you require ?
Mal
Expert:  Kamil Anwar replied 1 year ago.
Please click the link below and run the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=421740
^^