How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have a Canon Pixma MP800 printer. A few days ago it would

Customer Question

I have a Canon Pixma MP800 printer. A few days ago it would not print, but copied as usual. I assumed it was a problem with the USB port and/or computer, but now the screen on the printer says the wrong printhead is installed and to get the correct one. I did put in a non-Canon black ink cartridge a few weeks ago but everything seemed fine and it does copy. Can you diagnose from this info?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. So right now the printer is copying fine with the printer's glass, but it is not printing right?
Do you have windows xp, vista, or 7, or 8, or mac computer?
When you are available, please reply back at the box below to continue. Thank you,