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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have canon MG5460. Will only print out documents in red. Have

Customer Question

Have canon MG5460. Will only print out documents in red. Have put all new, 5, compatible cartridges in and still only prints out red.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear your'e having trouble. By "compatible" I assume you mean generic/refilled, and not genuine canon cartridges.
If you make a photocopy from the glass, in black only mode as well as in color mode, how do those come out?
Customer: replied 1 year ago.

generic brand I have been using for years

Photocopy from glass prints black

Expert:  Nathan replied 1 year ago.
In both black and color modes, it comes out black? But from computer prints they come out red?