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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1138
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Can you provide tech support advice codes KM Bizhub

Customer Question

can you provide tech support advice for error codes KM Bizhub Pro c6500? Fusing section.
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Error code c3508. Fuzing lamps and sensors replaced. Gears turn freely. Lower roller replaced. During I/O tests, lamps energize and reach temp. Motor turns at h/m/l speed. Sensors are found by system. DP Switch reset. Parts counter updated. Error code persists. All paper cleared. On normal startup, fusing/fixing lamps do not energize and c3508 code returns.
Expert:  VanMagnus Systems replied 1 year ago.
Hello and thank you for choosing JA.
This is a Fuser Error. It means that "The bearing on/in the fuser roller have frozen. Replace the bearing and everything will begin to run just fine.
Do you know how to do that? If not it will need to be serviced by a
Xerox Tech Sir or Madame.....