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Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 35211
Experience:  Troubleshoot printers, scanners, etc.
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Some PDFs will print from my email and some will not? I have

Customer Question

Some PDFs will print from my email and some will not? I have been clicking on the same thing for all of them and the "reader" screen comes up black. Why?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Do you have a windows or mac computer?
Have you tried to download and install the Adobe Reader program at the website below yet?
http://get.adobe.com/reader
, then save a pdf file to a folder your computer (any one pdf file is fine)
, then open that folder
, then right-click on that pdf file, then click on Properties
, then click on the Change button, then select the item called Adobe Reader
, then click OK, OK
, then check printing PDFs and check.
- If that does not work, please download and install the Foxit Reader program at the website below:
http://www.foxitsoftware.com/Secure_PDF_Reader/
, then save a pdf file to a folder your computer (any one pdf file is fine)
, then open that folder
, then right-click on that pdf file, then click on Properties
, then click on the Change button, then select the item called Foxit Reader
, then click OK, OK
, then check printing PDFs and check.
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
I have a new Dell with Windows 8. It has always worked up until a few days ago and some things will print.
Expert:  Viet - Printer Tech replied 1 year ago.
OK. Can you please try my suggestions? Thank you
Customer: replied 1 year ago.
yes
Expert:  Viet - Printer Tech replied 1 year ago.
Thank you. Please let me know the result after trying. I will help further if there is still any issue. Please reply at the box below. Thank you.

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