How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Changed black and color cartridges. Tried to print a statement,

Customer Question

Changed black and color cartridges. Tried to print a statement, but was unable to do so. Noted that error in printer and alignment of cartridges was necessary. Question: How do I align? works OK on scanner.
Submitted: 1 year ago.
Category: Printers
Expert:  Michael Hannigan replied 1 year ago.
Hello. My name is***** can help you with your question. There are a few steps involved in doing the alignment.If you have any problems reading the steps below, you can access the original page at the following link http://bitli.es/Yo1IlU Open the printer driver setup window.In Windows 7, select the Start menu -> Devices and Printers.In Windows Vista, select the Start menu -> Control Panel -> Hardware and Sound -> Printers.In Windows XP, select the Start menu -> Control Panel -> Printers and Other Hardware -> Printers and Faxes. Right-click your model name icon, and then select Printing Preferences from the displayed menu.The printer driver setup window appears. Click Custom Settings on the Maintenance tab.The Custom Settings dialog box opens. Check the Align heads manually check box. Click OK and click OK when the confirmation message appears. Click Print Head Alignment on the Maintenance tabThe Start Print Head Alignment dialog box opens.Load three sheets of A4 size or Letter size plain paper into the rear tray (3). Make sure that the machine is on and click Align Print Head.Follow the instruction in the message. Check the printed pattern.Enter the numbers of the patterns with the least amount of streaks in the associated boxes.Clicking the patterns with the least amount of streaks in the preview window, will automatically set their numbers in the associated boxes. When you have entered all the necessary values, click OK. Note:If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.(A) Less noticeable vertical white streaks(B) More noticeable vertical white streaks If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white streaks.(A) Less noticeable horizontal white streaks(B) More noticeable horizontal white streaks Confirm the displayed message and click OK.The second pattern is printed. Important: Do not open the Scanning Unit (Cover) while printing is in progress. Check the printed pattern.Enter the numbers of the patterns with the least amount of streaks in the associated boxes.Clicking the patterns with the least amount of streaks in the preview window, will automatically set their numbers in the associated boxes. When you have entered all the necessary values, click OK. Note:If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.(A) Less noticeable vertical white streaks(B) More noticeable vertical white streaks Confirm the displayed message and click OK.The third pattern is printed.Important: Do not open the Scanning Unit (Cover) while printing is in progress. Check the printed pattern.Enter the numbers of the patterns with the least noticeable horizontal stripes in the associated boxes.Clicking the patterns with the least noticeable horizontal stripes in the preview window, will automatically set their numbers in the associated boxes. When you have entered all the necessary values, click OK. Note:If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white stripes.(A) Less noticeable horizontal white stripes(B) More noticeable horizontal white stripesNote: To print and check the current setting, open the Start Print Head Alignment dialog box, and click PrintAlignment Value.
Expert:  Michael Hannigan replied 1 year ago.
At the link there are also pictures of what the page look like.