Error on the Printer, the ERROR Code showin now is ERROR CODE 311
Conect by USB
I followed your steps.
I unplugged USB, there was nothing in Print Que to cancel, Plugged USB back in using a new USB Port. Same error code on the front of the printer. Even when I power the printer off the same ERROR Code appears immediately. It will not allow me to do any thing at all. The Error Code stays on constantly.
I performed those steps & still have same ERROR CODE. I just received an email from your web site that the printer needs to be replaced as it is within warranty.
The email stated: If you would like us to process the Warranty Exchange, please reply with your approval.
Please process the claim for me & send me the process claim information.
I thank you for your help
Hi:I'm Gina and I’m a moderator for this topic. It looks like your question may have been meant for a different company, possibly Canon as JustAnswer does not carry warranty support.We, JustAnswer, match people with questions to Experts with answers in areas like Health, Pets, Computers, Taxes, Cars, Financial, Legal, Home Improvement and more.I would be happy to try to assist you in finding the web address of the company you are looking for if you can confirm that for me.Please let me know if you want to continue or cancel your question and I'm happy to further assist you.Thank you, Gina~Moderator
I already have been in touch with the Cannon Tech Site & they are processing a replacement.
Question: I will not be charged any additional funds outside the $18 that I have already paid ? I did not agree to a monthly membership, just this one problem.