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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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My new Epson WF 2540 ADF keeps jamming both when there is paper

Customer Question

my new Epson WF 2540 ADF keeps jamming both when there is paper in it, and when there is no paper in it, extrememly frustrating.
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.
Hi, I'm Wes, I can help with the issue and answer any questions
Expert:  WesPCDr replied 1 year ago.
Sometimes the rollers need cleaning or else they cause the paper to slip and a paper jam error occurs. Use a damp paper towel with water or Windex and clean all the rollers you can see. Start with the roller in the AD area that picks up the paper.Let me know how it goes.
Customer: replied 1 year ago.
no doesn't work
Expert:  WesPCDr replied 1 year ago.
Do you see the rollers or paper move at all?
Customer: replied 1 year ago.
everything moves fine, usually stops on page 2-3
Expert:  WesPCDr replied 1 year ago.
since the paper jam occurs with and without paper, the printer is detective. If you are able to, return the printer to the store for an exchange. Otherwise you can get a replacement through warranty support.