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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5076
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My HP 8100 is printing blank pages. I've replaced the ink cartridges

Customer Question

My HP 8100 is printing blank pages. I've replaced the ink cartridges and they show full on the HP utility app. I'm on a Mac 10.9.5 system
Submitted: 2 years ago.
Category: Printers
Customer: replied 2 years ago.
Also, I've tried printing test page, but it appears blank as well. Note the pages are entirely blank, not faint
Expert:  VanMagnus Systems replied 2 years ago.
Hello and thank you for choosing JA for your support needs.
Expert:  VanMagnus Systems replied 2 years ago.
When did the issue first start? Also, have you done a head cleaning?
Expert:  VanMagnus Systems replied 2 years ago.
Have you done a Print Quality Report?
Customer: replied 2 years ago.
I've not tried head cleaning. The issue started shortly after setting up the printer and running through the cartridges that came with it. How do I print a PQ report? I'm doubting it will print it.
Expert:  VanMagnus Systems replied 2 years ago.
• HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. If defects are seen on the Print Quality Diagnostic report, follow the steps below:1. If the Print Quality Diagnostic report shows faded, partial, streaked, or missing color bars or patterns, check for depleted ink cartridges, and replace the ink cartridge that corresponds to the defective color bar or color pattern. If there is no depleted ink cartridge, remove and reinstall all ink cartridges to make sure they are properly installed.2. Align the printhead. 3. Clean the printhead. .4. Replace the printhead.
Expert:  VanMagnus Systems replied 2 years ago.
On the MAC you use the HP Utility installed when you set up the printer.
Customer: replied 2 years ago.
I'm working on it
Expert:  VanMagnus Systems replied 2 years ago.
This is a new Printer?
Customer: replied 2 years ago.
Yes. It printed fine for about a month. Then this started.
Expert:  VanMagnus Systems replied 2 years ago.
Ok...
Customer: replied 2 years ago.
It tried to print a PQ report but its blank. How do i do step 2?
Expert:  VanMagnus Systems replied 2 years ago.
Ok...We will try a reset of the Printer next....
Customer: replied 2 years ago.
How?
Expert:  VanMagnus Systems replied 2 years ago.
Well.we will do a removal, reboot and re-installation of the driver from the HP Web Site...
Expert:  VanMagnus Systems replied 2 years ago.
Of the Printer Driver.....
Expert:  VanMagnus Systems replied 2 years ago.
What version of OS X are you using?
Expert:  VanMagnus Systems replied 2 years ago.
Hi again....
Customer: replied 2 years ago.
10.9.5
Expert:  VanMagnus Systems replied 2 years ago.
Ok... Here we go: Resetting the printing system in OS X LionTo use the Reset Printing System function in Lion, follow these steps:Choose System Preferences from the Apple menu.Choose Print & Scan from the View menu.Hold down the Option key while clicking the "-" (Remove printer) button. If no printers are currently added, hold down the Control key while clicking in the box that appears above the "+" (Add printer) button, then choose Reset printing system… from the contextual menu.
Expert:  VanMagnus Systems replied 2 years ago.
Then you must reboot and restart the Printer.....
Expert:  VanMagnus Systems replied 2 years ago.
You must restart the MAC...
Customer: replied 2 years ago.
ok. It just deleted all the printers as well. I'm getting ready to restart MAc and Printer
Expert:  VanMagnus Systems replied 2 years ago.
After rebooting you will go to this address for the latest drivers:http://support.hp.com/us-en/product/HP-Officejet-Pro-8100-ePrinter-series---N8/4322917/model/4323213/drivers
Expert:  VanMagnus Systems replied 2 years ago.
Then print to see if the issue is resolved.
Expert:  VanMagnus Systems replied 2 years ago.
Chime in when you have completed the above steps....
Customer: replied 2 years ago.
Did all of this. Still printed blank. Hmmmm.
Customer: replied 2 years ago.
It didn't "download" a driver. THe printer just appeared in the Print Utility
Expert:  VanMagnus Systems replied 2 years ago.
Ok...please remove all Cartridges and make sure that there is nothing over the print area of each...
Expert:  VanMagnus Systems replied 2 years ago.
You removed the Printer and rebooted???
Customer: replied 2 years ago.
yes
Customer: replied 2 years ago.
From site: The HP printer driver is built into Apple’s Software Update feature on your Mac computer. Your printer is likely supported through Apple Software Update and you do not need to download anything from a website in order to print, scan, or fax.
Expert:  VanMagnus Systems replied 2 years ago.
Ok...
Expert:  VanMagnus Systems replied 2 years ago.
Did you get the Cart's out of the Printer yet?
Customer: replied 2 years ago.
yes. i don't see anything obvious blocking them etc
Expert:  VanMagnus Systems replied 2 years ago.
Chime in when ready...Also, is that the only device that you print from?
Customer: replied 2 years ago.
There is another computer on network but it is turned off. The printer is wireless, but am currently hooked up USB
Expert:  VanMagnus Systems replied 2 years ago.
Please watch this video for how to remove the PRinthead: https://www.youtube.com/watch?v=uWLfN52-vI8
Expert:  VanMagnus Systems replied 2 years ago.
Does it print a test page at all???
Customer: replied 2 years ago.
no, a test page wont print either. nothing. I've removed the print head
Expert:  VanMagnus Systems replied 2 years ago.
Ok, please make sure that there are no obstructions in the Print Head.
Expert:  VanMagnus Systems replied 2 years ago.
Then place the printhead into the printer. Then the cart's after that and restart the Printer....
Expert:  VanMagnus Systems replied 2 years ago.
Then attempt to Print.
Customer: replied 2 years ago.
Still blank. Any other ideas?
Customer: replied 2 years ago.
I've tried twice to "Align" and it's jammed the paper both times. Also getting this message: Ink Carriage stalled. Clear obstruction....
I'm wondering if carriage is screwed up, and out of alignment?
Customer: replied 2 years ago.
I've tried twice to "Align" and it's jammed the paper both times. Also getting this message: Ink Carriage stalled. Clear obstruction....I'm wondering if carriage is screwed up, and out of alignment?
Expert:  VanMagnus Systems replied 2 years ago.
Ok....Where did you get the Printer from and did you get the extended Warranty?
Customer: replied 2 years ago.
I think it was Staples but no extended warranty
Customer: replied 2 years ago.
Yep I think I'll take it back. Its' pretty messed up. I appreciate your time.
Expert:  VanMagnus Systems replied 2 years ago.
Please consider A Positive Rating for the Service Received....
Customer: replied 2 years ago.
Will do. Thanks
Expert:  VanMagnus Systems replied 2 years ago.
you are most welcomed....
Expert:  VanMagnus Systems replied 2 years ago.
Thank you kindly for your Business...