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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MX870 CANON PRINTER says "PRINTER IS NOT CONNECTED" but it

Customer Question

MX870 CANON PRINTER says "PRINTER IS NOT CONNECTED" but it is. Secondly, it says---PRINTER IS OFFLINE" How to get it started again?
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.
Hello and thank you for your question today.
May I ask how the printer is connected to your system? (usb, wifi, network, etc)
I look forward to your response.
Thank you,
Jason
Customer: replied 1 year ago.
Jason,
Connected by USB directly into one of the ports in back of the iMac.
Customer: replied 1 year ago.
Sorry Jason, I don't know if my last message reached you, or not. I wrote that the printer is connected by USB directly into one of the ports in back of the iMac.
Expert:  Jason Jones replied 1 year ago.
Thank you for the update.May I start a remote screen sharing session with you so that I can better help you resolve this problem? When the remote begins, a chat window will appear that we can use to communicate with each other.