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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am having trouble printing. always says the printer was paused.Opene

Customer Question

I am having trouble printing. always says the printer was paused.Opened the queue to check on the printing jobs and the page is blank and it shows 11 jobs to print. I have unplugged the printer overnight hoping to reset it. don't know what else to do....help!
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
What version of windows or mac are you using?
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