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Jason
Jason, Technician
Category: Printers
Satisfied Customers: 10696
Experience:  10+ years work experience.
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I have Cannon MG 6200 printer which my computers cannot find

Resolved Question:

I have Cannon MG 6200 printer which my computers cannot find now. It was working perfectly, but weeks ago, no computers, Ipad or PC, in my home network can find the printer.
Submitted: 11 months ago.
Category: Printers
Expert:  Jason replied 11 months ago.


Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



May I ask, how the printer is connected to your system? (usb, wifi, network, etc)
Customer: replied 11 months ago.


wifi

Expert:  Jason replied 11 months ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem? No extra charge.

Customer: replied 11 months ago.


yes, please

Expert:  Jason replied 11 months ago.


Thank you.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=04eb8bbc-7f94-404b-920f-d78ddd85e8ca

Expert:  Jason replied 11 months ago.


All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason
Jason, Technician
Category: Printers
Satisfied Customers: 10696
Experience: 10+ years work experience.
Jason and 4 other Printers Specialists are ready to help you

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