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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5053
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have a HP printer CP 1525nw and its put its self on pause

This answer was rated:

I have a HP printer CP 1525nw and it's put it's self on pause and we can't get it
to print. There is no paper jam, and we've turned it off, unplugged it and it still is
on pause. There is nothing on the computer that has a "resume printing" button.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :

 


Please let me know when you are ready.
Customer:

I'm here.

Shefin :
May I know the operating system you are using? Is it Windows 7?
Customer:

Yes

Shefin :
Please click Start button and select Devices and Printers.
Customer:

I'm new to computers…..where is that located?

Shefin :

Do you see the Windows button on the left bottom corner of your sdesktop?

Customer:

I have a MAC computer

Shefin :

Alright.

Shefin :
Choose System Preferences from the Apple menu.
Customer:

Okay

Shefin :
Choose Print & Fax (or Print & Scan) from the View menu.
Customer:

I did that and when I come back to print and scan the screen is gone. How do I keep it and see your instructions?

Shefin :

DO you see the Option (Alt) key on your keyboard?

Customer:

Yes

Shefin :

Do you see the "-" (minus sign that you see on the print & scan window, and not on the keyboard) button?

Customer:

Yes

Shefin :
Hold down the Option (Alt) key while clicking the "-" (minus sign) at the same time. Then, choose Reset Printing System.
Customer:

Okay.

Shefin :
Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.
Customer:

Okay it now says idle, default

Shefin :

Try printing anything.

Customer:

If I print will leave this page?

Shefin :

No.

Customer:

I will need to go to my regular email and you will still be there?

Shefin :

Yes.

Customer:

Yes it did print! You are a genius….thank you so much.

Shefin :

You are most wlecome!

Shefin :
I request you click the EXCELLENT smiley face once you have all the information you need.
Customer:

one question…..why does this printer put it's self of pause?

Shefin :

Sometimes, it may happen if anything happen to the printer driver.

Customer:

I needed new color cartridges would that do it?

Shefin :

You can purchase new color carttridges online or nearby printer shop.

Customer:

I now have new ones installed. Thanks again, and I will certainly click excellent!

Shefin and 3 other Printers Specialists are ready to help you