Open the Paper Support, and open the support as an extension.
Open the Paper Output Tray gently.
is the paper support in the back of the machine?
Slide the Paper Guides (A) to open them, and load the paper in the center of the Rear Tray WITH THE PRINT SIDE FACING YOU.
Slide the Paper Guides (A) to align them with both sides of the paper stack.
Do not slide the Paper Guides too hard. The paper may not be fed properly.
Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.
but the paper guides don't seem to move at all
Could you please try moving it to and forth?
ah wait. the paper guides are little gray tabs
ok. let me do a test
Okay. Make sure that you have selected the correct paper size from the print settings.
I'm getting an error message on the printer: the printer is performing another operation.
yikes, what did I mess up?
Please turn off the printer, wait for two minutes and try printing again.
now the printer on off button is flashing and the display says "ending, please wait awhile."
Please wait for two minutes and check again.
should I just unplug it from the wall??
Just wait for two minutes, and then we weill check.
Is the printer still at the same error?
Please turn off the printer, unplug all its cables and wait for two minutes.
Now, connect the cables and restart the printer.
so on the document I have the page setup set to B6. When I hit print, what do i have to change in the
You have selected the paper size as B5. Right?
yes. here's what the menu says
It shows that the ink is low. RIght?
yes. but it worked
Are you able to print?
so we have lift off
yes I printed successfully on that paper size
I request you click the EXCELLENT smiley face once you have all the information you need.
ok. I guess that's it.
it was just a matter of finding the "paper guides"
anyway, as I happens now I must go
Thank you for your time.