How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Freddy M. Your Own Question

Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
Type Your Printers Question Here...
Freddy M. is online now
A new question is answered every 9 seconds

I started to print something when a paper jam occured and the

This answer was rated:

I started to print something when a paper jam occured and the printer (HP officejet 4620) stopped printing. I oppened the printer and removed the jam and the printer turned off. I could not get it to turn back on. What has happened and what is the fix?
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
Disconnect the power cable and hold down the power button for 30 seconds.
Plug the power cable back in and try to turn it on, what happens?
Customer: replied 2 years ago.

I did what you suggested, nothing happened. I then discovered that the power card was disconnected. I didn't know it had pulled out when i move the printer to clear the jam. I plugged it in and it booted up. This was an expensive lesson! Thanks anyhow.

You're welcome and please don't forget to leave a positive rating it is greatly appreciated.
Freddy M. and 3 other Printers Specialists are ready to help you
Customer: replied 2 years ago.

The answer was in the right direction but maybe you should have first suggested making sure the power card was plugged in then add the next step of unplugging it and holding down the start button for 30 seconds. Your suggestion got me going in the right direction however. Thanks again.

Will do, and you're welcome please don't forget to leave a positive rating I greatly appreciate it.