.Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.Is the error showing on the printer or the computer?.
The 5100 error comes up on the computer when I try to print. The printer window says "Error: Paper Output Slot: The paper is jammed. Clear the paper and press OK.
So I answered your question - what now???
So I've unplugged the printer and restarted the iMac. Do I turn the printer back on before or after connecting the usb cable?
So I followed your instructions and am still getting a message on the printer - now it says
Support Code: 1300 Paper jammed at the paper ejection slot. Remove the jammed paper and press the OK button.
I can't see any paper inside the machine and pressing the OK button just brings back the error message - what else can I try?
No I don't have anything like that - if I did, what would I do with it?
Yes, I checked inside the rear panel, but didn't remove the roller bar because I wasn't sure how to do that - didn't want to cause further damage.
No, nothing fell out. The last piece of paper that jammed is intact - nothing was torn off it. It's very difficult for me to "turn it upside down" but I did it and nothing came out. What now?
The printer says the same thing "Paper is jammed...." and the orange light is on. On the computer it says "Unable to print data. Support Code: 306 A communication error has occurred. Make sure the printer is plugged in, powered on, and property connected to your computer. Then try printing again.
Would it perhaps help to download the printer driver again.
I got the compressed air and blew out all the crevices, then downloaded the drivers for the printer and scanner, and restarted the computer. The orange light is still on, and the computer is still giving me the 1300 error when I try to print anything. Any other ideas?
I bought it in January, 2007. Do you think it's ready for replacement?